Have you noticed something wrong in Fownhope??
You can report a variety of issues such as highway, pavement or public rights of way issues, missed household bin collections, full litter bin or fly-tipping directly to Herefordshire Council on www.herefordshire.gov.uk/report-it or by telephone to 01432 261800. You will be asked to pinpoint the location on a map, write details of the problem and upload a photograph (optional). If you wish to leave contact details, you will receive an update when the problem has been attended to.
Noise Issue
Noise is defined as a nuisance in law if it causes injury, is likely to cause injury, or interferes unreasonably with someone's personal comfort or enjoyment.
Before you make a formal complaint, we recommend you talk to the person responsible for the noise. They may not be aware that there is a problem and you may be able to resolve the issue.
The Problem Neighbours website has some useful information on how to do this.
If this does not resolve the issue, you can then report the matter to Herefordshire Council:
Contact centre opening hours are Monday to Friday - 9am to 4.15pm
Telephone: 01432 261761 Email: ethelpline@herefordshire.gov.uk
You can report the following noise complaints:
Noisy neighbours (music, house alarms, DIY at unreasonable hours, barking dogs); Noise from commercial premises (entertainment, noisy revellers, ventilation systems, alarms); Noise from industrial premises (factories, construction, demolition, alarms); Car alarms.
Reporting Fraud or Scams
DIAL 159
As publicised in national media, 159 is new emergency hotline has been launched for people to report and check financial scams as they happen.
159 has been set up by Banks and Telephone companies to fight fraud and, whilst it is still a pilot scheme, the majority of banks are now signed up to it.
When should you call 159 ?
· When someone contacts you claiming they are from your bank
· You receive a call or email asking you to transfer money or make a payment
· You receive a call about any financial matter and it seems suspicious
A potential victim who dials 159 will be automatically connected to their bank's fraud prevention service, thus often saving a long wait on hold.
Anyone who receives a call or message from somebody claiming to be from a trusted organisation and who suggests money should be transferred is being urged to hang up.
Then you should either wait for 10 minutes before ringing 159 to ensure the scammer has cleared the line or call immediately from another phone .
PHISHING
Forward any Phishing or suspicious emails to: report@phishing.gov.uk
SCAM TEXTS
These can be forwarded to 7726 - (this spells “SPAM” telephone keypad)
Abandoned Cars
Herefordshire Council has a duty to remove vehicles which appear to have been abandoned. Once a vehicle has been legally established as being 'abandoned' the Council arranges its removal and disposal.
Contact via email: ethelpline@herefordshire.gov.uk or telephone: 01432 261761.
Bulky Collections
Herefordshire Council operates a service for the removal of bulky items of household waste.
The items for disposal would fall under a bulky item collection if any article of a household waste exceeds 25 kilograms in weight, or the article of waste cannot be fitted into a domestic bin.
This service is intended for items such as furniture, cookers, washing machines and the like. Items which are part of the structure such as doors, windows, storage heaters and large items of garden waste are not classed as household items for the purposes of this service.
The cost for this service is £15.00 for up to three items, additional items are charged @ £5.00 per item. Any resident who wishes to take advantage of this service should complete the request form available by calling the number below or clicking on the link and return it to the address shown below, together with the required payment.
Payment must be received by 12 noon each Monday to enable collection to take place on the following Tuesday (North Herefordshire), Wednesday (Hereford City and South Herefordshire) and Friday (East Herefordshire) between the hours of 10:00am and 4:00pm.
Herefordshire Council, Waste Management Section, PO Box 236, Hereford, HR4 9ZH
Road Maintenance
To report a highway defect please contact Herefordshire Council on 01432 261800 or upload details of the problem on www.herefordshire.gov.uk/report-it. Please include as much detail about the location and nature of the defect as possible.
Fly Tipping
Fly-Tipping is an increasing problem causing environmental pollution as well as a significant cost to Herefordshire Council in terms of collection and disposal. The Waste Management Section inspects and arranges for the removal of illegally dumped material from all highways, verges and lay-bys under the control of the authority. Inspection includes the gathering of evidence for possible prosecution of those people dumping illegally.
If you have witnessed Fly-Tipping in operation or where the waste is dumped on privately owned land please contact the Environment Agency on 0845 9333111. Fly tipping can be reported to Herefordshire Council via
www.herefordshire.gov.uk/report-it.
Footpaths
If there are any issues relating to footpaths in Fownhope you can make them known at footpathhotline@btinternet.com
Safeguarding
Everybody has the Right to Feel Safe! No matter who they are or what their circumstances. We are all responsible for the safety and welfare of others!
Safeguarding is about protecting children, young people and those adults that are at risk of abuse or neglect. It might be difficult to accept, but anyone can be hurt, put at risk of harm or abused, regardless of their age, gender, religion or ethnicity either by someone they know or a stranger.
If you have any concerns about an adult or a child, you can report them in the following way:
If you are concerned about a child or young person, telephone 01432 260800.
If you are concerned about an adult, if you feel they are being abused or harmed or are in need of some additional support, contact the Adult Safeguarding Team on 01432 260715 (Mon-Fri, 9-5) or 0330 1239309 at any other time.
For significant concerns about someone’s immediate safety, you should call 999.
If there is no emergency but you think a crime may have been committed, ring West Mercia Police on 0300 333 3000 or 101.
Abuse of any description is wrong and by reporting it you can help to bring it to an end. For more information about the work that the Safeguarding Boards do to keep children and adults that live and work in Herefordshire safe, then please contact them on 01432 260100.
